Established in 2015 in response to Mallorca's housing crisis, particularly in Palma, the Anti-eviction Office has become a beacon of hope for struggling families facing eviction threats due to unaffordable mortgages and rising rent prices. Financed by the municipality, the office's primary goal is to prevent evictions by offering legal aid and guidance to affected families. Acting as a mediator between tenants, owners, and financial institutions, it strives to find solutions and emergency housing alternatives when mediation fails. With its transdisciplinary team, the office provides comprehensive assistance, streamlining housing support previously fragmented across different governmental levels.

In Mallorca, Spain, the 2008 crisis was above all a housing crisis. Mortgages could not be paid and rent was rising while luxurious houses and short-term rental tourist apartments were on the rise. In this context, Palma, its city, faced a wave of evictions. The result could have been homelessness and a social emergency situation. However, in 2015, the Anti-eviction Office was created.

The main goal of the office was to stop all the eviction processes they could. Financed by the municipality, the Anti-eviction Office offers orientation and legal aid to all the families struggling to pay the rent or threatened for eviction. Its aim is mediating between owner and tenant or between owner and financial institution. In case the mediation is not possible, the municipality tries to find an “emergency housing alternative”. The office also does a work of prevention and education, helping families to manage their rent and services. The team behind it is transdisciplinary, helping te citizens from different angles.

The biggest virtue of the Office is becoming a one-stop office regarding housing issues. Before its creation, housing was divided in three different administrations (national, regional and local government), each one with its own procedures and areas. The Office was a way to help all citizens from the same office for any issue regarding housing and eviction in a situation of emergency. In the last 8 years, the office has stopped nearly two thousand evictions, representing the 65% of the cases. Moreover, similar schemes can be found in Barcelona and other major cities of Spain.